ARTESIAN SYSTEMS L.L.C Webstore Return Policy

1. Overview

At ARTESIAN SYSTEMS L.L.C, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

2.1 Eligibility for Returns

  • Items must be unused, in the same condition that you received them, and in the original packaging.

  • Items must have the receipt or proof of purchase.

2.2 Non-returnable Items

  • Custom-made or personalized items.

  • Items marked as final sale.

2.3 Time Frame

  • You have 30 calendar days from the date you received the item to initiate a return.

3. Process for Returns

3.1 Initiating a Return

  • To initiate a return, contact our customer service team at artesiansystems@gmail.com with your order number and details about the product you wish to return.

  • We will respond with instructions on how to return your item.

3.2 Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

3.3 Restocking Fee

  • All returns are subject to a 15% restocking fee, which will be deducted from your refund.

3.4 Shipping Instructions

  • Pack the item securely in its original packaging.

  • Include all paperwork, parts, and accessories.

  • Ship the return package to the address provided by our customer service team.

4. Refunds

4.1 Inspection and Approval

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

4.2 Refund Method

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

4.3 Partial Refunds

  • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

5.1 Exchange Eligibility

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at artesiansystems@gmail.com.

5.2 Exchange Process

  • Follow the same process as returns to initiate an exchange.

6. Damaged or Defective Items

6.1 Reporting Issues

  • If you receive a damaged or defective item, contact us immediately at artesiansystems@gmail.com with details and photos of the product and the damage.

6.2 Resolution

  • We will work with you to resolve the issue by either replacing the item or issuing a refund.

7. Contact Us

If you have any questions on how to return your item to us, contact our customer service team at artesiansystems@gmail.com.

8. Changes to this Policy

ARTESIAN SYSTEMS L.L.C reserves the right to update or modify this return policy at any time without prior notice. Changes will be posted on our website and will be effective immediately.